Terms &
Conditions

Monthly charges will be subject to an annual increase on each anniversary of the Service Commencement Date. The increase will be the greater of:

Complete ICT will provide no less than 30 days written notice of any price adjustment. Price adjustments do not constitute grounds for early termination without liability.

This Agreement commences on the Service Commencement Date and continues for the Contract Term selected in Section 1 ("Initial Term"). The Initial Term is a firm, fixed-term commitment. Neither party may terminate this Agreement during the Initial Term except as expressly permitted under clauses 2.4 or 2.5.

Upon expiry of the Initial Term, this Agreement will automatically renew for successive 12-month periods ("Renewal Term") unless either party provides written notice of non-renewal at least 60 days prior to the end of the then-current term. Monthly charges during any Renewal Term are subject to the annual escalation mechanism in Section 3.

Notice of non-renewal must be submitted in writing to [email protected] with the subject line "Notice of Non-Renewal – [Customer Name]" and acknowledged in writing by Complete ICT before it takes effect.

If the Customer terminates this Agreement prior to the expiry of the Initial Term for any reason other than a material breach by Complete ICT that remains uncured for 14 days after written notice, the Customer must pay an Early Termination Fee (ETF) equal to 100% of all Monthly Charges remaining in the unexpired portion of the Initial Term:

The ETF is a genuine pre-estimate of loss and not a penalty. The ETF is due and payable within 14 days of the termination date.

Either party may terminate for material breach provided written notice is given and the breaching party fails to remedy within 14 days. Complete ICT may immediately suspend (not terminate) services upon non-payment exceeding 14 days without incurring liability, and the Customer remains liable for all charges during suspension.

Complete ICT may terminate on 30 days written notice if: (a) the Customer becomes insolvent or enters administration; (b) there is a change of ownership or control; or (c) the Customer has two or more payment failures within any rolling 6-month period. The ETF in clause 2.4 applies in full upon such termination.

Monthly charges are billed in advance and are due on the first business day of each billing month via Direct Debit through Ezidebit (or such other method as agreed in writing).

A dishonour/failed payment fee of $9.90 applies to each failed direct debit attempt in addition to any fees charged by the Customer's financial institution.

Overdue amounts (beyond 14 days from due date) attract interest at the rate of 2% per month (compounding) on the outstanding balance from the due date until paid in full.

Complete ICT reserves the right to suspend services after 14 days of non-payment. Suspension does not relieve the Customer of payment obligations or affect the running of the contract term.

All prices are quoted exclusive of GST unless otherwise stated. GST will be added to all taxable supplies at the rate prevailing at the time of supply.

Services are subject to credit approval by Complete ICT. Acceptance of this Agreement does not guarantee service activation until credit approval is confirmed.

Installation and porting dates are estimates only and are subject to availability of third-party carriers, building access, and other factors outside Complete ICT's reasonable control.

Professional installation includes handset configuration, basic line hunt setup, incoming call testing, and user training. Additional cabling, modem installation, IT troubleshooting, and non-handset hardware setup are not included and will be quoted separately.

A $200 failed site visit fee applies where Complete ICT attends a site and is unable to complete installation due to: (a) the Customer or authorised representative not being present; (b) incorrect information provided during onboarding; or (c) site conditions not as represented. Payable within 7 days of invoice.

Services may be delivered through third-party carriers nominated by Complete ICT. Complete ICT may change carriers at any time without prior notice, provided service quality is maintained.

To the maximum extent permitted by law, Complete ICT's aggregate liability to the Customer is limited to the total Monthly Charges paid in the 3 months immediately preceding the event giving rise to the claim.

Complete ICT is not liable for any indirect, consequential, special, or incidental loss or damage, including loss of revenue, loss of profit, or business interruption.

Nothing in this Agreement limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under the Australian Consumer Law.

The Customer warrants that it is entering this Agreement as a business and not as a consumer for the purposes of the Australian Consumer Law, and that the services are acquired wholly or predominantly for business purposes.

The parties agree to attempt to resolve any dispute through good-faith negotiation within 14 days of written notice of the dispute.

If the dispute is not resolved within 14 days, the parties agree to refer the matter to a mutually agreed mediator (or, failing agreement, a mediator appointed by the Resolution Institute) before commencing litigation or VCAT proceedings.

This Agreement is governed by the laws of Victoria, Australia. The parties submit to the exclusive jurisdiction of the courts of Victoria.

Personal information collected under this Agreement will be handled in accordance with Complete ICT's Privacy Policy at www.completeict.com.au. The Customer consents to Complete ICT conducting credit checks with registered credit reporting agencies.

This Agreement (including the Direct Debit Request and Ezidebit DDR Service Agreement) constitutes the entire agreement between the parties and supersedes all prior representations, negotiations, and understandings.

This Agreement may only be varied by a written instrument signed by both parties. No verbal variation is binding.

The Customer may not assign or transfer its rights or obligations without the prior written consent of Complete ICT. Complete ICT may assign this Agreement to any related body corporate or successor entity without consent.

Any unused service allowances at the end of a billing period will expire and will not be carried forward to the following period.

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions continue in full force.